South African business outsourcing company Sigma Connected has announced it has already created hundreds of new jobs as part of its pledge to create 1,000 roles across the country by 2025.

The company, which offers customer contact services to the South African financial services, education, telecommunications, insurance, hospitality, and retail sectors, has already created and filled 500 new vacancies over the past six months at its offices in Cape Town, Johannesburg and Pretoria.

Over 100 of the new roles have been created through Impact Sourcing, which provides employment opportunities for high potential but disadvantaged people across several communities.

David Neale, managing director of Sigma Connected South Africa said: “To create 500 jobs in only six months is fantastic news and I am delighted to bring so many people to Sigma Connected South Africa from a variety of different industries and backgrounds.

“It has been well publicised that we want to create 1,000 new jobs in three years but to reach the halfway point in just six months proves that more and more South African businesses are turning to outsourcing as they see the benefits in partnering with us. Testament to this is the two new clients we welcomed in our Mitchells Plain site during the last quarter of the year.”

“We are creating new roles across Johannesburg, Pretoria, and Cape Town in the coming months as we look to bring even more great people into the business.

“We would like to thank the seven new partnerships and the growth from existing clients that continue to trust us with their brands, those partnerships have ultimately led to the creation of so many new careers and opportunities. It’s a hugely exciting time for us as we continue to create an exceptional reputation across several sectors in South Africa.”

Sigma Connected South Africa, part of the Sigma Connected Group, launched in July 2022 to solely serve the domestic market. Its headquarters are in the Cape Town suburb of Woodstock.

The company won the Jobs Creation Award in the 2022 Top Empowerment Awards, and was recognised as finalists for the Best Domestic Contact Centre Award at the CCMG Awards and Top Emerging BPO at the Annual Bpesa Awards.


Notes to Editors:

  • Sigma Connected is a multi-award-winning business outsourcing provider that specialises in outsourced (white-label) contact centre services such as customer acquisition, customer service, quality assurance, collections and ethics & fraud hotlines.
  • Founded in 2011, Sigma employs over 4,000 people and is expanding its operations from state-of-the-art contact centres in South Africa, the UK and Australia.
  • Sigma Connected is part of the Digicall Group and has sites in Cape Town, Johannesburg and Pretoria. The company and its employees have won multiple awards in South Africa, including at the Cape BPO Awards and in the country’s Red Ladder Awards.

Media contact:

Lorraine Henry

Henry Pepper PR & Communications Ltd

+44 (0)1299 212841 (United Kingdom)

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